Frequently Asked Questions
Orders & Shipping
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can also check your order status by logging into your account on usamuji.com.
What shipping methods are available?
We offer standard and expedited shipping options. Delivery times vary depending on your location.
Do you ship internationally?
Currently, we only ship within the United States.
Can I change or cancel my order after placing it?
Orders are processed quickly, so changes or cancellations may not be possible. Please contact us as soon as possible for assistance.
Returns & Exchanges
What is your return policy?
You may return unused items in their original packaging within 30 days of delivery. Refunds will be issued to the original payment method.
How do I initiate a return?
Log in to your account on usamuji.com and follow the return instructions. A return label will be provided if applicable.
Are there any items that cannot be returned?
For hygiene reasons, certain personal care items and food products are non-returnable unless defective.
Products & Availability
Where are MUJI products made?
Our products are sourced from various countries, including Japan, and are designed with simplicity and functionality in mind.
Why are some items out of stock?
Due to high demand, certain products may sell out quickly. Restocks are frequent, so please check back often.
Do you offer gift cards?
Yes, electronic gift cards are available for purchase on usamuji.com.
Account & Payments
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your data.
Stores & Services
Do you have physical stores?
Yes, MUJI operates multiple retail locations across the U.S. Visit usamuji.com for details.
Do stores offer the same products as online?
Inventory may vary between stores and online. Check usamuji.com for availability.
Can I return online purchases in-store?
Yes, most items purchased online can be returned at our retail locations.
Miscellaneous
Are MUJI products eco-friendly?
Sustainability is important to us. Many products use recycled or renewable materials.
Do you collaborate with other brands?
Occasionally, we partner with like-minded brands for special collections. Follow us for updates.
How can I stay updated on promotions?
Subscribe to our newsletter on usamuji.com for the latest news and offers.